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Frequently Asked Questions

Six categories of common questions, answered step by step.

1. How to download and install Kuaiya?+
  1. Visit the site: Open the official Kuaiya website and locate the download entry on the homepage or download center.
  2. Pick platform: Choose the installer matching your system — Windows, macOS, Android, iOS or Linux.
  3. Download: Click the platform button and the installer downloads automatically; note the save location.
  4. Run installer: Double-click the package and follow the prompts, allowing trusted developers if required.
  5. Sign up: Open the client, register with phone or email, and log in to reach the main screen.
  6. Connect: Tap one-click connect and the client auto-selects the best node.
2. Which devices and systems are supported?+
  1. Five platforms: Windows, macOS, Android, iOS and Linux, all downloadable from the official site.
  2. Desktop: Windows 10/11 64-bit and macOS 11+ with simple installers.
  3. Mobile: Android 8.0+ and iOS 13+, available via app stores or the official site.
  4. Linux: deb, rpm and AppImage formats cover Ubuntu, CentOS and other distros.
  5. Multi-device: One account can stay signed in on several devices, depending on your plan.
  6. Sync: Identical features and real-time subscription sync across all platforms.
3. Is Kuaiya VPN free? How is it priced?+
  1. Free trial: New users get a trial period or basic free nodes to experience core acceleration.
  2. Free plan: A permanent free plan offers limited nodes and base speed for light use.
  3. Membership: Unlock all 200+ nodes, higher bandwidth and multi-device online with a subscription.
  4. Plans: Monthly, quarterly and annual options; annual plans cost less per month.
  5. Payment: Mainstream channels are supported and benefits activate instantly.
  6. Auto-renew: Disable auto-renew anytime in the account center without losing current benefits.
4. What if the connection fails or is slow?+
  1. Check network: Confirm your device has basic internet access first.
  2. Switch node: The current node may be congested; pick a lower-latency route and reconnect.
  3. Change protocol: In restricted networks, try WireGuard or V2Ray to bypass blocks.
  4. Update client: Older versions may have issues; install the latest from the official site.
  5. Restart: Reboot your router and device to clear caches and stale connections.
  6. Contact support: If nothing works, open a ticket and technicians will assist.
5. How does Kuaiya protect privacy?+
  1. Encryption: All traffic is strongly encrypted, safe even on public Wi-Fi.
  2. Zero logs: No browsing history, timestamps or traffic content is recorded.
  3. Private protocols: Connection never exposes your real IP or destinations.
  4. Leak protection: DNS leak and kill-switch features cut traffic on anomalies.
  5. Local data: Passwords are irreversibly hashed and never stored in plaintext.
  6. Audits: The security system undergoes regular third-party audits.
6. How to manage subscription and devices?+
  1. Sign in: Log in to the client or account center to enter subscription management.
  2. View status: Check your plan, expiry and remaining benefits clearly.
  3. Manage devices: View signed-in devices and remove old ones online.
  4. Renew/upgrade: Choose a target plan, pay, and benefits apply instantly.
  5. Disable renew: Turn off auto-renewal in subscription settings.
  6. Invoices: Request e-invoices for reimbursement and business needs.