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FAQ
Frequently Asked Questions
Six categories of common questions, answered step by step.
1. How to download and install Kuaiya?
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Visit the site
: Open the official Kuaiya website and locate the download entry on the homepage or download center.
Pick platform
: Choose the installer matching your system — Windows, macOS, Android, iOS or Linux.
Download
: Click the platform button and the installer downloads automatically; note the save location.
Run installer
: Double-click the package and follow the prompts, allowing trusted developers if required.
Sign up
: Open the client, register with phone or email, and log in to reach the main screen.
Connect
: Tap one-click connect and the client auto-selects the best node.
2. Which devices and systems are supported?
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Five platforms
: Windows, macOS, Android, iOS and Linux, all downloadable from the official site.
Desktop
: Windows 10/11 64-bit and macOS 11+ with simple installers.
Mobile
: Android 8.0+ and iOS 13+, available via app stores or the official site.
Linux
: deb, rpm and AppImage formats cover Ubuntu, CentOS and other distros.
Multi-device
: One account can stay signed in on several devices, depending on your plan.
Sync
: Identical features and real-time subscription sync across all platforms.
3. Is Kuaiya VPN free? How is it priced?
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Free trial
: New users get a trial period or basic free nodes to experience core acceleration.
Free plan
: A permanent free plan offers limited nodes and base speed for light use.
Membership
: Unlock all 200+ nodes, higher bandwidth and multi-device online with a subscription.
Plans
: Monthly, quarterly and annual options; annual plans cost less per month.
Payment
: Mainstream channels are supported and benefits activate instantly.
Auto-renew
: Disable auto-renew anytime in the account center without losing current benefits.
4. What if the connection fails or is slow?
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Check network
: Confirm your device has basic internet access first.
Switch node
: The current node may be congested; pick a lower-latency route and reconnect.
Change protocol
: In restricted networks, try WireGuard or V2Ray to bypass blocks.
Update client
: Older versions may have issues; install the latest from the official site.
Restart
: Reboot your router and device to clear caches and stale connections.
Contact support
: If nothing works, open a ticket and technicians will assist.
5. How does Kuaiya protect privacy?
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Encryption
: All traffic is strongly encrypted, safe even on public Wi-Fi.
Zero logs
: No browsing history, timestamps or traffic content is recorded.
Private protocols
: Connection never exposes your real IP or destinations.
Leak protection
: DNS leak and kill-switch features cut traffic on anomalies.
Local data
: Passwords are irreversibly hashed and never stored in plaintext.
Audits
: The security system undergoes regular third-party audits.
6. How to manage subscription and devices?
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Sign in
: Log in to the client or account center to enter subscription management.
View status
: Check your plan, expiry and remaining benefits clearly.
Manage devices
: View signed-in devices and remove old ones online.
Renew/upgrade
: Choose a target plan, pay, and benefits apply instantly.
Disable renew
: Turn off auto-renewal in subscription settings.
Invoices
: Request e-invoices for reimbursement and business needs.